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RULES AND REGULATIONS

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Welcome to the True North (the "Company") iGNITE Rewards Program (the "Program"). The Program is a customer rewards program offered by the Company to you, subject to your acceptance of these terms and conditions (the "Terms"), the Company's privacy policy, and any amendments that the Company makes.

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BECAUSE THESE TERMS AFFECT YOUR LEGAL RIGHTS, IT IS IMPORTANT THAT YOU READ THEM CAREFULLY.

By participating in the Program, you: (i) certify that you are over the age of majority in the jurisdiction in which you reside; (ii) consent to the Company's collection and use of your personal information (as set out below); and, (iii) agree to these Terms, as they may be amended from time to time. If you do not agree to these Terms, you cannot participate in the Program.

  1. Earning Points. You earn Program rewards points ("Points") by making purchases at the Company's participating store(s), calculated on the pre-tax purchase price. The Company may change the basis upon which Points are awarded, including the number of Points awarded per dollar spent, at any time, without notice to you. Points are only earned on regularly-priced purchases. Sale purchases, or purchases in conjunction with another offer, may earn you fewer, or no, Points etc.

  2. Membership. To participate in the Program, you must be a Program member. The Company may determine who it grants membership to, and may revoke your membership at any time, without notice to you. You may complete an application for membership by providing the Company with your full name, email address and telephone number. Only one Program membership is available per person.

  3. Rewards Card. The Program rewards card ("Card") is the Company's property. It is not a credit card. If your membership is revoked for any reason, you must immediately return the Card to the Company.

  4. Lost or Stolen Card. You must notify the Company immediately if your Card is lost or stolen. The Company will issue you a new Card, upon your presentation of a government-issued photo identification. The Company is not responsible for any points redemptions made using your lost or stolen Card, up to the time that you report the lost or stolen Card.

  5. Purchaser Earns Points. Points are only earned by, and will only be deposited to, the account associated with the member making the purchase in question.

  6. Presentation of Membership Card Required. You must present your iGNITE Membership Card to the cashier before the sale is completed in order to receive Points for your purchase. Points will not be applied retroactively to any purchases. Other exclusions may apply.

  7. No Cash Value. Points have no cash value, and are not transferable or assignable.

  8. Refunds. If you receive a refund for any purchase, any Points awarded for that purchase will be deducted from your account (regardless of whether you present your Card at the time of the return).

  9. Redeeming Points. You may redeem Points by completing and signing an order form, or by such other means that the Company requires. This can be done at the Company's store(s).

  10. Errors. The Company is not obligated to honour a redemption request on an inaccurate Points value resulting from an error in printing, production or posting.

  11. Availability of Rewards. The Company will endeavour to ensure availability of all rewards items, however it cannot guarantee that a particular item will be available. If a rewards item is unavailable, the Company may substitute an item of similar value.

  12. Inspection. You must inspect the reward item you receive at the time you receive it, in order to ensure that it is satisfactory. If it is not, you must immediately notify the Company employee of any defect. If you do not do so, you are deemed to have accepted the reward item.

  13. Changes to the Program. The Company may:

    1. terminate the Program at any time, without notice to you;

    2. restrict, suspend, extend or otherwise alter the Program (or any aspects thereof), without notice to you; and/or,

    3. revise these Terms.

  14. Revocation of Membership. If, in the Company's opinion, you abuse any of the Program privileges, or breach any of these Terms, the Company may revoke your membership, without notice to you, and cancel any reward points that you have accumulated.

  15. Inactivity. If you do not use your Card for 12 consecutive months, your account will deemed to be inactive and all accumulated Points will be forfeited.

  16. Taxes. You are solely responsible for any tax consequences flowing from your participation in the Program (including the reporting of any tax benefit, and the payment of all applicable taxes).

  17. NO WARRANTY. THE COMPANY, AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DO NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE PROGRAM OR ANY PRODUCTS OR SERVICES RELATED THERETO, AND EXPRESSLY DISCLAIMS ANY SUCH WARRANTIES.

  18. IMPORTANT DISCLAIMER. THE COMPANY WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL OR INCIDENTAL LOSSES OR DAMAGES. IF THE COMPANY IS FOUND LIABLE FOR ANY REASON (INCLUDING LIABILITY FOR NEGLIGENCE OR BREACH OF CONTRACT), ITS LIABILITY WILL BE LIMITED TO $100.

  19. Up-to-date information. You must ensure that the information you provide to the Company is complete and up-to-date. If any information changes, you must notify the Company immediately.

  20. Privacy. The information you provide as part of the Program is used in compliance with the Company's privacy policy. Please refer to this policy for more information.

  21. Definition. In these Terms, 'including' means ‘including without limitation'.

  22. Assignment. The Company may assign the Program without notice to you. Upon doing so, the Company is released from any further obligations to you, all of which are assumed by the assignee.

  23. Void where prohibited. These Terms are void where, and to the extent, prohibited by law. Taxes may also be applicable, where required by law.

  24. Effective Date. These Terms are effective as of Sept 1, 2021 and replace any previous version. Using your Card after such effective date constitutes your acceptance of these Terms. Publications of these Terms in the Company's store(s) or on the Company's website is deemed to be notice of such Terms (where notice is required to be given).

  25. Other Principles

  • Modification. The mode of operation, composition, contents and general administration of IGNITE may be changed at any time, for any reason and without the members individually notified.

  • Change of Ownership. IGNITE may at any time transfer the ownership and/or operation of iGNITE Loyalty Program to any persons without notifying all members individually. In the course of such transfer and for the purpose of ensuring a seamless transition, your personal data retained with IGNITE will be subject to the administration of the new owner and/or operator.

  • Benefits Subject to Availability and Modification. All benefits, amenities, offers, awards and 

  • No Warranties or Representations. IGNITE makes no warranties or representations, either expressed or implied with respect to type, quality or fitness of goods or services provided by or through IGNITE.

  • Not Responsible for Acts, Errors, or Omissions. True North is not responsible for: (a) any loss or misdirection of, or delay in receiving, any membership application, correspondence, redemption requests, or general administration of handling benefits; (b) theft or unauthorized redemption of benefits; (c) any acts or omissions of third parties; or (d) any errors published in relation to the description of the benefits, information about The Spark Rewards Points and its exchange ratio.

  • Interpretation of Terms. The interpretations of these Terms and Conditions and all other terms and conditions applicable to IGNITE shall be at True North’s sole discretion and decisions which will be final, binding and conclusive. In the event of any dispute in connection with IGNITE, True North’s decisions will be final, binding and conclusive. In the event of any discrepancy between the English version and any translated version, the English language version will prevail.

  • Waiver. A waiver of breach of any specific term of iGNITE will not constitute a waiver of breach of other terms or a waiver of any prior or subsequent breach of the same term. Under no circumstance will there be any waiver from iGNITE unless such waiver is explicitly communicated in any official channel.

  • For the avoidance of any doubt, nothing in these Terms and Conditions shall exclude liability for death or personal injury caused by negligence. All terms expressed or implied by statute or otherwise are hereby excluded to the fullest extent permitted by law.

  • IGNITE will endeavour to ensure the availability of products and services provided by partners but will not be liable for any loss arising from the failure by partners to provide such products and services. Where a member uses the services provided by a partner, their terms and conditions will apply and True North will not be liable for any loss.

  • Third Party Rights. Save for the Service Companies, no other party has any right under the Contracts (Rights of Third Parties) Ordinance (Chapter 623, the Laws of Hong Kong) to enforce these Terms and Conditions and all other terms and conditions applicable to IGNITE and/or to enjoy any benefit under these Terms and Conditions and all other terms and conditions applicable to IGNITE

  • Choice of Law and Venue. These Terms and Conditions and all other terms and conditions applicable to The Club shall be governed by the laws of Hong Kong and any disputes arising out of or related to iGNITE will be resolved in private in accordance with HK law through mediation and/or arbitration held within Hong Kong.

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